At Joy Magnet Living LLC, we stand behind the quality of our products and aim to provide a smooth and transparent experience.
Because many of our items are high-value and sourced individually, our return policies are designed to ensure fairness for both our customers and our business.
2. Return Eligibility
You may request a return within 14 days of delivery.
To be eligible for a return, items must be:
Unused and in original condition
In original packaging with all included materials
Free from damage, wear, or modification
Accompanied by proof of purchase
We reserve the right to deny any return that does not meet these conditions or falls outside this policy.
3. Non-Returnable Items
The following items are not eligible for return:
Custom or made-to-order products
Items marked as final sale
Used, damaged, or altered items
Products not returned in original packaging
4. Return Process
To initiate a return:
Email support@joymagnetliving.com within 14 days of delivery
Include your order number and reason for return
If approved, you will receive return instructions
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
Customers are responsible for all return shipping costs
We recommend using a trackable and insured shipping method
We are not responsible for items lost or damaged during return shipping.
6. Restocking Fee
For approved returns due to change of mind, a restocking fee of up to 20% may be applied.
This reflects handling, inspection, and logistics costs associated with high-value items.
Restocking fees, if applicable, will be clearly communicated prior to return approval.
7. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide photos of the item and packaging
If confirmed, we will:
Offer a replacement, or
Issue a full refund
We will cover any related shipping costs in these cases.
8. Incorrect Items
If you receive the wrong item:
Contact us promptly
We will arrange return and replacement at no cost to you
9. Orders Not Received
If your order does not arrive:
Contact us so we can investigate with the carrier
If the package is confirmed lost:
We will offer a replacement or full refund
10. Order Cancellations
Orders may be canceled for a full refund before shipment
Once an order has shipped, it must follow the return process
11. Refunds
Refunds are issued after:
The returned item is received
The item passes inspection
If approved:
Refunds are issued to the original payment method
Processing may take 5–10 business days, depending on your bank
12. Partial Refunds
Partial refunds may be issued if:
Items are returned in a condition different from original
Parts or packaging are missing
The return falls outside the stated return window
13. Exchanges
We replace items only if they are:
Defective
Damaged
Incorrect
We do not offer exchanges for change-of-mind purchases.
14. Contact
For all return and refund inquiries:
Joy Magnet Living
Email: support@joymagnetliving.com
15. Agreement
By placing an order, you agree to this Return & Refund Policy.
